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PIN FAQ
  1. What is my PIN?
  2. How do I get a PIN?
  3. I haven't received a PIN and I am required one on withdrawal. What should I do?
  4. Do I need a PIN to deposit to my ECash Direct account?
  5. Can I withdraw money without a PIN?
  6. Can I get a PIN over the phone or via e-mail instead of having it mailed to my home?
  7. I uninstalled an application which contains the ECash Direct software. I have now re-installed this program. Can I use the PIN of my previous account in this new one?
  8. If I create a second account, can I use the same PIN in the new account that I did in my older account?
  9. If I change my personal information - i.e. mailing address, e-mail address, or registered credit card - will my PIN change?
  10. I have entered the PIN I was sent in the mail, and it gives me the error message "Invalid PIN number". What am I doing wrong?
  1. What is my PIN?

    2. Your Personal Identification Number (PIN) is a number that is generated for you at our offices. Your PIN may be necessary for you to withdraw money from your ECash Direct account. If required, a letter containing the PIN will be mailed to your registered mailing address. Please keep this number confidential. You are solely responsible for the confidentiality of your PIN. If you lose your PIN, please contact us requesting a resend. If you register more than one account, you will be issued a unique PIN for each account.

  2. How do I get a PIN?

    3. Please be aware that the PIN is mailed to your registered mailing address ONLY if required on your account or at your request. Please allow sufficient time for delivery. Your PIN should arrive within 3-5 working days in the UK and 5-15 working days in other countries.

  3. I haven't received a PIN and I am required one on withdrawal. What should I do?

    4. Please be aware that the PIN is mailed to your registered mailing address ONLY if required on your account or at your request. If you are required for a PIN but you have not received one, please verify your registered mailing address. To do this, select Personal Options from the ECash Direct screen and verify that your address information is accurate. If your address is incorrect, please correct the information. Your PIN letter will be mailed to your corrected address automatically the following business day.

    If your registered mailing address is correct, please contact us requesting a resend.

  4. Do I need a PIN to deposit to my ECash Direct account?

    5. No.

  5. Can I withdraw money without a PIN?

    6. A PIN may be required on your account to ensure the security of the transaction. If you are required to enter a PIN on withdrawal but you have not been provided with one, please see Question 3.

  6. Can I get a PIN over the phone or via e-mail instead of having it mailed to my home?

    7. No. To ensure your confidentiality and for the security of your account, your PIN number can only be sent to you by regular mail.

  7. I uninstalled an application which contains the ECash Direct software. I have now re-installed this program. Can I use the PIN of my previous account in this new one?

    8. If you activate your old account upon reinstallation of the program, then you can use the same PIN. If you re-install without re-activating your old account (i.e. you create a new account), a new PIN will be mailed to your registered mailing address the following business day.

  8. If I create a second account, can I use the same PIN in my new account that I did in my older account?

    9. No. The PIN is randomly generated for each account. The first time you deposit to your new account, a new PIN will be generated for that account. If the PIN is required on your account, the PIN will be mailed to your registered mailing address the following business day.

  9. If I change my personal information - e.g., registered mailing address, e-mail address, or registered credit card - will my PIN change?

    10. Your PIN will only change if you change your mailing address and the PIN is required on your account. In this case, a new PIN will be mailed the following business day to your new registered mailing address. You will not be issued a new PIN if you change your registered e-mail address.

  10. I have entered the PIN I was sent in the mail, and it gives me the error message "Invalid PIN". What am I doing wrong?

    11. There are several possibilities. First, check to ensure that you are entering the PIN correctly. Second, make sure that you are entering the correct PIN for that account. Your account number can be found on one of the following three pages (if applicable):

    1. the Cashier homepage;
    2. the "Important Note" field of the Cheque Deposit page; or
    3. on the Wire Transfer deposit page.

    Please compare this account number with the one displayed on your PIN letter (it is shown as the last six to seven digits beside your alias in brackets). If you compare these two numbers and they are the same, please contact us. If they are different, you are using the wrong PIN for that account.

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